https://dev.guide.akyra.isodata.it/index.php?action=history&feed=atom&title=Classificazione_Ticket Classificazione Ticket - Cronologia 2026-11-05T18:26:41Z Cronologia della pagina su questo sito MediaWiki 1.35.1 https://dev.guide.akyra.isodata.it/index.php?title=Classificazione_Ticket&diff=3239&oldid=prev Edibernardo il 16:02, 29 giu 2022 2022-06-29T16:02:18Z <p></p> <table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="it"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Versione meno recente</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Versione delle 16:02, 29 giu 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1" >Riga 1:</td> <td colspan="2" class="diff-lineno">Riga 1:</td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>La pagina &#039;&#039;&#039;Classificazione Ticket&#039;&#039;&#039;, situata all&#039;interno del modulo &#039;&#039;&#039;Ticket&#039;&#039;&#039;, permette di gestire le classificazioni presenti a sistema, eliminarne e aggiungerne di nuove.   </div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>La pagina &#039;&#039;&#039;Classificazione Ticket&#039;&#039;&#039;, situata all&#039;interno del modulo &#039;&#039;&#039;Ticket&#039;&#039;&#039;, permette di gestire le classificazioni presenti a sistema, eliminarne e aggiungerne di nuove.   </div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr> <tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">[[File:ClassificazioneTicket.png|1500x489px|Classificazione Ticket]]</del></div></td><td colspan="2"> </td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__TOC__</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>__TOC__</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l14" >Riga 14:</td> <td colspan="2" class="diff-lineno">Riga 12:</td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>La sezione &#039;&#039;&#039;Lista Classificazioni&#039;&#039;&#039; mostra le classificazioni ticket corrispondenti ai criteri della ricerca appena effettuata, altrimenti tutte quelle presenti a sistema.  </div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>La sezione &#039;&#039;&#039;Lista Classificazioni&#039;&#039;&#039; mostra le classificazioni ticket corrispondenti ai criteri della ricerca appena effettuata, altrimenti tutte quelle presenti a sistema.  </div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[[File:ClassificazioneTicket.png|1500x489px|Classificazione Ticket]]</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>I risultati della ricerca vengono mostrati in una tabella contenente i campi:  </div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>I risultati della ricerca vengono mostrati in una tabella contenente i campi:  </div></td></tr> </table> Edibernardo https://dev.guide.akyra.isodata.it/index.php?title=Classificazione_Ticket&diff=3238&oldid=prev Edibernardo il 16:01, 29 giu 2022 2022-06-29T16:01:44Z <p></p> <table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="it"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Versione meno recente</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Versione delle 16:01, 29 giu 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l3" >Riga 3:</td> <td colspan="2" class="diff-lineno">Riga 3:</td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[File:ClassificazioneTicket.png|1500x489px|Classificazione Ticket]]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[File:ClassificazioneTicket.png|1500x489px|Classificazione Ticket]]</div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">Nella </del>sezione <del class="diffchange diffchange-inline">Gestione </del>è possibile <del class="diffchange diffchange-inline">cercare </del>una <del class="diffchange diffchange-inline">risposta rapida inserendo un titolo e/o selezionando una Classificazione </del>tra <del class="diffchange diffchange-inline">quelle disponibili nel menu </del>a <del class="diffchange diffchange-inline">tendina </del>e cliccando su &#039;&#039;&#039;<del class="diffchange diffchange-inline">Ricerca</del>&#039;&#039;&#039;.  </div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">__TOC__</ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">== Classificazione Ticket == </ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">&lt;div style=&quot;float: right;&quot;&gt;  [[#top|[top]]]&lt;/div&gt;</ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">Tramite la </ins>sezione <ins class="diffchange diffchange-inline">&#039;&#039;&#039;Classificazione Ticket&#039;&#039;&#039; </ins>è possibile <ins class="diffchange diffchange-inline">effettuare </ins>una <ins class="diffchange diffchange-inline">ricerca </ins>tra <ins class="diffchange diffchange-inline">le classificazioni presenti </ins>a <ins class="diffchange diffchange-inline">sistema popolando il campo Descrizione </ins>e cliccando su <ins class="diffchange diffchange-inline">Filtra. </ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">== Lista Classificazioni == </ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">&lt;div style=&quot;float: right;&quot;&gt;  [[#top|[top]]]&lt;/div&gt;</ins></div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">La sezione </ins>&#039;&#039;&#039;<ins class="diffchange diffchange-inline">Lista Classificazioni</ins>&#039;&#039;&#039; <ins class="diffchange diffchange-inline">mostra le classificazioni ticket corrispondenti ai criteri della ricerca appena effettuata, altrimenti tutte quelle presenti a sistema</ins>.  </div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>I risultati della ricerca vengono mostrati in una tabella contenente i campi:  </div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>I risultati della ricerca vengono mostrati in una tabella contenente i campi:  </div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* <del class="diffchange diffchange-inline">Titolo </del></div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* <ins class="diffchange diffchange-inline">Classificazione Ticket </ins></div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">* Descrizione </del></div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* <ins class="diffchange diffchange-inline">Desk</ins></div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* <del class="diffchange diffchange-inline">Classificazione</del></div></td><td colspan="2"> </td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Per ogni <del class="diffchange diffchange-inline">risposta rapida </del>già presente a sistema è possibile procedere con  </div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Per ogni <ins class="diffchange diffchange-inline">classificazione ticket </ins>già presente a sistema è possibile procedere con  </div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Eliminazione, cliccando su [[File:Xrossa.png|Elimina|20x20px]]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Eliminazione, cliccando su [[File:Xrossa.png|Elimina|20x20px]]</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* Modifica, cliccando <del class="diffchange diffchange-inline">sull</del>&#039;<del class="diffchange diffchange-inline">icona [[File:MatitaColorata.png|20x20px|Modifica]]</del></div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* Modifica, cliccando <ins class="diffchange diffchange-inline">sul campo che si intende modificare. Nel caso di Desk, appare un menu a tendina da cui è possibile selezionare un</ins>&#039;<ins class="diffchange diffchange-inline">opzione tra quelle presenti </ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Per la creazione è sufficiente selezionare il <del class="diffchange diffchange-inline">pulsante &#039;&#039;&#039;[[Nuova Risposta Rapida]]&#039;&#039;</del>&#039;, <del class="diffchange diffchange-inline">mentre cliccando su &#039;&#039;&#039;Indietro&#039;&#039;&#039; si viene rimandati alla pagina &#039;&#039;&#039;[[Ticket]]&#039;&#039;&#039;</del>.</div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Per la creazione <ins class="diffchange diffchange-inline">di una nuova classificazione ticket </ins>è sufficiente <ins class="diffchange diffchange-inline">cliccare sul rettangolo azzurro situato in fondo alla tabella, digitare il nome della classificazione ticket, eventualmente </ins>selezionare il <ins class="diffchange diffchange-inline">desk di appartenenza e, una volta completato l</ins>&#039;<ins class="diffchange diffchange-inline">inserimento</ins>, <ins class="diffchange diffchange-inline">premere Invio sulla tastiera</ins>.</div></td></tr> </table> Edibernardo https://dev.guide.akyra.isodata.it/index.php?title=Classificazione_Ticket&diff=3237&oldid=prev Edibernardo: Creata pagina con "La pagina '''Classificazione Ticket''', situata all'interno del modulo '''Ticket''', permette di gestire le classificazioni presenti a sistema, eliminarne e aggiungerne di nuo..." 2022-06-29T15:51:18Z <p>Creata pagina con &quot;La pagina &#039;&#039;&#039;Classificazione Ticket&#039;&#039;&#039;, situata all&#039;interno del modulo &#039;&#039;&#039;Ticket&#039;&#039;&#039;, permette di gestire le classificazioni presenti a sistema, eliminarne e aggiungerne di nuo...&quot;</p> <p><b>Nuova pagina</b></p><div>La pagina &#039;&#039;&#039;Classificazione Ticket&#039;&#039;&#039;, situata all&#039;interno del modulo &#039;&#039;&#039;Ticket&#039;&#039;&#039;, permette di gestire le classificazioni presenti a sistema, eliminarne e aggiungerne di nuove. <br /> <br /> [[File:ClassificazioneTicket.png|1500x489px|Classificazione Ticket]]<br /> <br /> Nella sezione Gestione è possibile cercare una risposta rapida inserendo un titolo e/o selezionando una Classificazione tra quelle disponibili nel menu a tendina e cliccando su &#039;&#039;&#039;Ricerca&#039;&#039;&#039;. <br /> <br /> I risultati della ricerca vengono mostrati in una tabella contenente i campi: <br /> <br /> * Titolo <br /> * Descrizione <br /> * Classificazione<br /> <br /> Per ogni risposta rapida già presente a sistema è possibile procedere con <br /> <br /> * Eliminazione, cliccando su [[File:Xrossa.png|Elimina|20x20px]]<br /> * Modifica, cliccando sull&#039;icona [[File:MatitaColorata.png|20x20px|Modifica]]<br /> <br /> Per la creazione è sufficiente selezionare il pulsante &#039;&#039;&#039;[[Nuova Risposta Rapida]]&#039;&#039;&#039;, mentre cliccando su &#039;&#039;&#039;Indietro&#039;&#039;&#039; si viene rimandati alla pagina &#039;&#039;&#039;[[Ticket]]&#039;&#039;&#039;.</div> Edibernardo